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Completes guest check-in procedures.
 Clarifies customers question or concerns about the charges on their bills.
 Maintains adequate supplies of outlet stationery for cashiers.
 Assists with distribution of month end reports as directed by accounts or front office manager.
 Attends meetings as required.
 Maintains a track of all high balance guests.
 Check and follow up on all bills on hold.
 May also perform a variety of banking services for guests, Such as check cashing and foreign currency exchange.
 Follow up on all deposit dues / deposit to be paid.
 Completes guest check-out procedures.
 Dispenses guest records after the guest checkout
 Handles cash, traveller's cheque, credit cards and direct billing requests properly.
 Front office cashiers assume responsibility for any cash used in processing front desk transactions.
 Posts non-guest ledger payments.
 Makes discount adjustments.
 Disperses guest record upon check-out.
 Assists Front desk staff on check in as an when required

A normal day at work would include assisting +120 customers over the phone.
 Handle incoming international calls for shipment query.
 Tracking inbound and outbound shipments.
 Answers emails for pickup request from customer and provide quote request.
 I learned to manage my time, multi task and work in a high pressured environment. Helped me improve my Excel
Skills.
 The management and co-workers were very friendly and easily approachable.
 The most enjoyable part of the job is the working environment, and that we get to speak to different types of
customers.

 Answer all emergency calls from 997 the public requesting Ambulance, fire, air ambulance or other emergency services.
 Maintain a professional and compassionate demeanor at all times during extremely high profile calls to ensure accurate information is obtained for an adequate response
 Dispatch the proper emergency units necessary using a computer-aided dispatch system developed by Relativity Public Solutions (RPS) in accordance with established procedures
 Effectively operate a wide variety of emergency communications equipment, including different radio consoles, computer systems, call recorders and security cameras
 Keep precise emergency call logs and accurate call for service entries
 Punctual & dependable - on call 24/7